Frequently Asked Questions
- How do I know if I need to outsource my IT support?
- Why should I choose Primus Networks over competitors for my IT support?
- How will Primus Networks help my business and employees perform better?
- Can't I just call my computer manufacturer for the IT support I need?
- We have some "technical" people in our office who are IT savvy, isn't that enough?
- I have a small business, can I afford Primus Networks?
- What software do you support?
- Why should I use this service over a traditionally hourly consulting service?
- How can Primus Networks help me after hours when I have an emergency?
- Who is Primus Networks?
Q.How do I know if I need to outsource my IT support?
A.You should outsource your IT support because it is more cost-effective, if you have more than one computer and one or more servers. Why hire full time employees to manage your IT infrastructure, when outsourcing your IT support allows you to have access to highly trained IT support professionals at a fraction of the cost.
It is less expensive to outsource your IT support than it is to hire an in-house resource responsible for keeping your networks running. Instead of just one individual, you have a team of professionals supporting you, trained on the latest IT products whose vested interest is making sure you are a satisfied customer.
Q.Why should I choose Primus Networks over competitors for my IT support?
A.Primus Networks not only specializes in IT support, but in supporting small businesses. In business for seven years, Primus Networks knows what it's like to run a small business and how important IT support is to ensure the highest levels of productivity, so you can focus on your business, not on your IT systems.
Primus Networks works with growing businesses to understand your needs, budgets and growth models. Unlike our competitors, we partner with you, not just treat you like a customer. Primus Networks is the managed IT solutions leader for small to mid-sized companies in Texas.
Q.How will Primus Networks help my business and employees perform better?
A.By outsourcing your IT support to Primus Networks, you can take away the worry of keeping your computer systems up and running. Primus Networks ensures this is one part of your business where you do not need to spend time.
Since IT support is Primus Networks' business, we are committed to maintaining our position as a Texas leader in IT support. Our business is to work with you to ensure that all of your IT infrastructure is running at maximum capacity, aligned with your organization's goals.
Q.Can't I just call my computer manufacturer for the IT support I need?
A.If you have ever tried to call your computer manufacturer for the IT support you need, you've probably had a very frustrating experience.
Long hold times, passing the buck to another manufacturer, being charged excessive and unpredictable hourly rates for every call it's enough to drive you crazy. As a Primus Networks customer, you have priority. Primus Networks will solve your computer problems and give you the efficient, personalized service you need to stay competitive and productive in the marketplace...and all at a known cost.
Q.We have some “technical” people in our office who are IT savvy, isn't that enough?
A.With technology changing at an ever-increasing rate, it is both costly and difficult to stay abreast of the latest in IT support technology. Even with your own IT staff, you may be relying on a limited number of personnel.
We make it our business to stay on top of the latest in IT technologies for managed IT networks ensuring that you have the benefits and improved efficiency of IT support without having to invest in training and technology for your own staff. Primus Networks trains and certifies its staff to take this worry away from you, freeing you to concentrate on your business, not on the latest in information technology.
Q.I have a small business, can I afford Primus Networks?
A.As a service provider specializing in the Central Texas small to mid-sized business market, Primus Networks' pricing model was specifically designed and tailored to the needs of small businesses, so you don't have to pay a fortune every month to make sure your IT systems run smoothly.
This partnering model motivates Primus Networks to keep your network up and running, giving you the confidence and trust you need to focus on your core business, without constant worry over your IT infrastructure.
Q.What software do you support?
A.Primus Networks supports all Microsoft products and most of the other software products commonly used by small businesses.
Q.Why should I use this service over a traditionally hourly consulting service?
A.Hourly consulting is reactive in nature and expensive. Primus Networks combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on an affordable, flat-fee, shared-risk basis.
Q.How can Primus Networks help me after hours when I have an emergency?
A.Primus Networks support staff can be there for you seven days a week, 24 hours a day, 365 days a year. Our service offerings allow you to choose what levels of support are right for your business. We offer a variety of different support packages which include after-hours help when you need it most.
Q.Who is Primus Networks?
A.Located in Austin, Texas, Primus Networks is a Central Texas leader in the IT support services industry. In business for seven years, Primus Networks not only understands small to mid-sized businesses, but specializes in managing IT services for small to mid-sized companies in any industry. Primus Networks offers the following services:
Let Primus Networks help you.
Primus Networks service offerings cover all the bases for our business. The Managed Server solution includes the critical monitoring and maintenance required on a regular basis, something we had not been managing in our business. Primus helped us understand how important it is to protect our data, and has grown along with us ever since.
